Responsible Gaming
Responsible gaming is the foundation of a safe and enjoyable casino experience. At quatro-casino-new-zealand, accessible exclusively via quatro-nz.com, players are encouraged to approach gambling as a form of entertainment, not as a means of income. The operator is fully committed to supporting every player with tools, information, and direct assistance to promote responsible gaming at all times.
Risk Awareness
OBSERVE: Gambling can create risks for some players, including the potential for addiction or harmful behaviour. Under New Zealand law and industry best practice, operators must raise awareness of the signs and provide early intervention tools.
EXPAND: Common signs of problematic gambling include:
- Gambling more frequently or with larger amounts than intended
- Preoccupation with gambling outside of play sessions
- Chasing losses or betting to recover previous losses
- Neglecting personal or professional responsibilities
- Borrowing money or selling assets to gamble
- Experiencing anxiety, guilt, or distress related to gambling activities
REFLECT: If you recognise these signs, self-assessment is an important first step. The following test can help you evaluate your gambling behaviour:
Self-Assessment Test
- Do you spend more time or money on gambling than you can afford?
- Do you feel restless or irritable when you try to cut down on gambling?
- Have you tried to win back money you have lost ("chasing losses")?
- Has gambling caused problems for you or your family?
- Have you lied to others to conceal the extent of your gambling?
- Do you find yourself thinking about gambling when not playing?
If you answered "yes" to any of these questions, you may be at risk. quatro-casino-new-zealand recommends seeking support and using the responsible gaming tools described below.
Limits & Tools
OBSERVE: New Zealand law and the Kahnawake/Malta licensing regulations require operators to provide robust player protection tools, including deposit and session limits, and time-out functions.
EXPAND: At quatro-casino-new-zealand, you can set deposit and time limits directly from your account dashboard on quatro-nz.com:
Deposit Limits
- Log in to your account at quatro-nz.com.
- Navigate to Account Settings > Responsible Gaming > Set Limits.
- Choose your preferred limit type: Daily, Weekly, or Monthly.
- Enter the maximum amount you wish to deposit for the selected period.
- Confirm your changes. Limits will be applied immediately and cannot be increased until the current period expires.
Session Time Limits
- In Responsible Gaming settings, select Session Limit.
- Specify the maximum duration (e.g., 30, 60, 120 minutes) for each play session.
- You will receive on-screen notifications as your session approaches its limit.
Time-Out ("Take a Break")
- To temporarily suspend play, use the Time-Out feature in your account.
- Select a break period from 24 to 72 hours.
- During this period, you will not be able to access your account or participate in any games.
- After the time-out expires, your account will automatically be reactivated.
REFLECT: These tools are designed to ensure that gambling remains a controlled and positive activity. For further assistance, contact support@quatro-nz.com.
Regional Compliance Note: All limit-setting features comply with New Zealand's Harm Minimisation regulations, as well as Kahnawake and MGA license requirements.
Self-Exclusion
OBSERVE: Self-exclusion is a formal process by which players may voluntarily block access to their account for a defined period, in compliance with NZ and international standards.
- Accessing Self-Exclusion:
- Log in to your account at quatro-nz.com.
- Go to Account Settings > Responsible Gaming > Self-Exclusion.
- Choosing Exclusion Period:
- Select a self-exclusion period: minimum 6 months, or up to a lifetime ban.
- Confirming Your Decision:
- Follow on-screen instructions to confirm your request.
- Contact support@quatro-nz.com if you require assistance during the process.
- Consequences of Self-Exclusion:
- Your account is immediately suspended for the chosen duration.
- You cannot log in or place bets during the exclusion period.
- Payout of any remaining balance is subject to review and the terms of the self-exclusion policy. Refunds may be processed in accordance with NZ law and Kahnawake/MGA guidelines.
- Self-exclusion requests are irreversible for the selected period.
- Support Contacts:
- For urgent assistance or questions, email support@quatro-nz.com or use the Live Chat feature.
Regional Compliance Note: quatro-casino-new-zealand's self-exclusion process is aligned with NZ Gambling Act 2003 and international licensing obligations for player protection.
Support Resources
OBSERVE: Access to professional, confidential help is fundamental for all players and their families.
Local Support for New Zealand
- Gambling Helpline New Zealand: 0800 654 655 (free, 24/7, English & Te Reo Māori)
- Text Support: 8006 (24/7)
- Website: gamblinghelpline.co.nz
- Face-to-Face Counselling: Available at local Problem Gambling Foundation offices
International Support Organizations
| 🏢 Organization | 📞 Contact | 🌐 Website | ⏰ Hours | 🗣️ Languages |
|---|---|---|---|---|
| GamCare (UK) | +44 0808 8020 133 | gamcare.org.uk | 24/7 | English |
| Gambling Therapy | Online chat | gamblingtherapy.org | 24/7 | Multilingual |
| Gamblers Anonymous | Local meetings | gamblersanonymous.org | Varies | Multiple |
Self-Exclusion Schemes
- New Zealand Multi-Venue Exclusion: Available at most physical gaming venues - ask staff for assistance.
- UK GamStop: gamstop.co.uk
- Spain RGIAJ: ordenacionjuego.es/en/rgiaj
Blocking Applications
- Gamban - Blocks access to gambling websites and apps
- BetBlocker - Free multi-platform gambling site blocker
Family Support Resources
Confidentiality and Professional Help: All support contacts guarantee strict confidentiality. Assistance is available in English, Te Reo Māori, and other languages as specified. Professional counselling and intervention are available at no cost to NZ residents.
REFLECT: quatro-casino-new-zealand is committed to connecting players and their families with the right resources for every situation.
Help for Family
OBSERVE: Gambling problems can affect not only players but also their loved ones. Early and compassionate intervention is essential.
How to Talk with Someone About Gambling
- Choose a private, non-judgmental setting for the conversation.
- Express concern without blame-focus on specific behaviours and your observations.
- Encourage honesty and listen actively to their perspective.
- Suggest accessing professional help, such as free NZ hotlines or counselling services.
Family Support Groups & Resources
- Gambling Helpline NZ Family Support
- NZ Problem Gambling Foundation - Family Support
- Gambling Therapy Family Forums
Recommended Next Steps
- Contact a licensed psychotherapist specialising in addiction (referrals available via NZ helplines)
- Call the NZ Gambling Helpline: 0800 654 655 (24/7, confidential)
- Join a support group for family and friends of problem gamblers
REFLECT: Seeking help is a sign of strength. quatro-casino-new-zealand provides all necessary contacts and resources via quatro-nz.com to support affected families.
Operator's Commitment
OBSERVE: quatro-casino-new-zealand, operated by Fresh Horizons Ltd. under Kahnawake and MGA licenses, implements strict internal protocols to identify and address risky gambling behaviour.
Internal Risk-Check Procedures
- Regular monitoring of player activity using advanced behaviour analysis tools
- Automated warnings triggered by patterns such as rapid deposit increases, extended play, or attempts to override limits
- Mandatory periodic reminders of responsible gaming tools and available support
Operator-Initiated Interventions
- Support may proactively contact players via email (support@quatro-nz.com) or account notifications if risk patterns are detected
- In serious cases, temporary suspensions or mandatory cooling-off periods may be enforced
- All interventions are confidential and comply with NZ privacy laws and international licensing standards
- Players retain the right to request a review or clarification of any operator-initiated action
REFLECT: These measures are designed to uphold the highest standards of player protection and legal compliance as required by NZ and international gambling regulations.
Updates
OBSERVE: Players must be kept informed of any changes to responsible gaming policies or tools.
- Notification Methods: All updates are communicated via:
- Direct email to registered users
- Website banners on quatro-nz.com
- Account notifications in the player dashboard
- Last Updated: 2025-11-06
REFLECT: For the latest information, check your email and visit the Responsible Gaming section on quatro-nz.com regularly.
Contact & Feedback
OBSERVE: quatro-casino-new-zealand provides dedicated support channels for responsible gaming inquiries and self-control requests.
- Email (Responsible Gaming Department): support@quatro-nz.com
- General Information: info@quatro-nz.com
- Live Chat: quatro-nz.com/livechat (available 24/7)
- Contact Form: quatro-nz.com/contact
Feedback & Self-Control Requests
- Submit feedback, self-exclusion, or support requests via the Contact Form.
- All requests are handled confidentially and in accordance with NZ privacy and data protection laws.
REFLECT: quatro-casino-new-zealand is fully committed to supporting all players and their families. For any inquiry related to responsible gaming, use the contacts above or visit quatro-nz.com for further assistance.